Compliance

We have gathered here our compliance terms for the Treine.vc platform

In case you are looking for support for Cancellation or Refund of courses.

Treine.vc is a teaching and training platform for users and companies and for this reason:

1. We are responsible for the sales, delivery quality and/or support of our customers.
2. We have access to our customers' purchases through a third-party platform.
3. We cannot provide any information regarding our customers.

The LGPD allows us to use this information only when we are legally required to do so. What you can do:

1. Look for the Payment Gateway through which you made the purchase. You should have received an email from them as soon as you made the payment.
2. Seek support on the sales website for the course you purchased.
3. Seek support on social media from the expert who teaches the course content.
4. If none of the above are successful, contact your credit card company.
5. Send email to contact@treine.vc with the subject of cancellation and we may carry it out under the terms of the established contract, the rules of the platform and or according to the sales pages.

License Agreement

The purpose of this contract is to establish the rules for the relationship between the provision of services and the use of the member platform – Treine.Vc – owned by the company. TRAIN.VC now described as hired. As part contractor will be the user who signed the license to use the Treine.Vc platform.

THIS CONTRACT APPLIES SOLELY AND EXCLUSIVELY TO TREINE.VC'S DIRECT CUSTOMERS, HEREIN REFERRED TO AS THE CONTRACTING PARTY, THIS BEING THE INFOPRODUCER THAT MAKES ITS COURSES AVAILABLE USING TREINE.VC'S TECHNOLOGICAL STRUCTURE.

1. Limitations of Use

1.1 – Purchasing a usage license gives access to an instance of the platform and its functionalities.
1.2 – There is no limit to the number of modules and classes that can be made available and there is no limit to the number of students.

2. Features

2.1 – The services and features made available through Treine.Vc are provided as they are (“as is”), it is not the contractor’s duty to adapt new features for its contractors.
2.2 – The contractor reserves the right to make changes to the platform's features or functionalities, as well as to suspend or discontinue them at any time, at its sole discretion, undertaking, in the event of discontinuation, to inform its contractors at least 3 days in advance through a notice on the platform's home page or through some means of communication.

3. Integrations

3.1 – The contractor is not responsible for any damage resulting from integrations made to its platform, since there is no control over the quality and availability of third-party services beyond the control and configuration of the same being carried out freely by the contractor.

4. Information Security

4.1 – The contractor undertakes to store all information about its contractors and other information about its operations securely in its database, in accordance with our Privacy Policy.
4.2 – The contractor is not responsible for any losses resulting from acts of piracy that may occur due to the leaking of content registered by its contractors, as well as others specified in our Terms of Use.

5. Support

5.1 – Platform support will be provided via email: contato@treine.vc and/or website form from Monday to Friday from 9 am to 5 pm.

• • Assistance in handling platform technology;
  • Errors of any kind on the platform;
    
    

6. Service Availability

6.1 – The contractor does not guarantee the availability of the services provided and is not responsible for any loss resulting from their instability, as there are several variables external to its operation that are not controlled by the contractor.
6.2 – Any failure in the availability of services provided by the contractor will be communicated to all its contractors as soon as the occurrence is known.

7. Validity

7.1 – The commercial relationship between the contractor and its contractors does not have loyalty or a minimum contract period.
7.2 – The contractor reserves the right to adjust the values charged in its plans annually using the IPC index – General Group. In order to reestablish its economic and financial balance, in the event of the absence of this index, the adjustment of the plans will be based on the average variation of the inflation rates of the current year.

8. Remuneration

8.1 – The contractor undertakes to pay the contractor for the license to use its platform in accordance with the terms described in this instrument, which is understood as follows:

8.1.1 – The payment will always be due 30 days after the date of hiring;

8.2 – Payment will always be made automatically using the credit card registered on the contractor’s platform.

9. Termination

9.1 – Termination motivated by the contractor may be carried out at any time.

9.1.1 – If termination is requested within 7 days after contracting the plan, the contractor will be entitled to a full refund of the amount paid when contracting the platform, as provided for in the Consumer Protection Code for contracting services over the internet, within 30 days after the request and confirmation by the contractor.
9.1.2 – For cancellations requested after the 7-day period, a contractual fine of 30% will be applied to the balance of the remaining months. The amounts of future monthly payments paid and not used will be refunded or reversed, but with the deduction of the contractual fine and other fees that may apply.

9.2 – Termination motivated by the contractor may be carried out at any time if the contractor violates any of the rules set out in the Terms of Use of the platform, otherwise, it must be done with 30 days' prior notice, through communication via the email registered by the contractor.
9.3 – The contractor reserves the right to suspend access to its platform without prior notice if the contractor's duty to pay is not fulfilled and is more than 7 days late.

9.3.1 – If the contractor chooses to cancel the services, the provision of the data described in the following clause, 9.4, will only be carried out after all outstanding debts have been paid.

9.4 – In the event of termination by either party, the contractor is not responsible for the migration of the contractor's information, only for the provision of all data stored and listed in the Privacy Policy following the rules established by the General Law on the Protection of Personal Data, Law No. 13,709/2018.

10. Assignment of use of image

10.1 – The contractor hereby expresses its full consent and authorization for the use of the image and voice on a universal basis and also for the content and images produced in the customization and construction of its platform for the purposes of publicizing the contractor during the term of this instrument.

10.1.1 – The use of the image and voice referred to in the previous item must be mandatory, related to the purposes of publicizing the contractor's platform, and its use in any context other than that determined herein is expressly prohibited;
10.1.2 – The referred use may be internal or external to the contractor's addresses and may only be in virtual format (internet, website, Facebook, Instagram, e-mail, WhatsApp and similar), in photo and/or video and/or audio format; general disclosure.
10.1.3 – This assignment is granted free of charge, and the contractor is not entitled to any benefit and/or remuneration arising from this act, to which he agrees and consents;

10.2 – Once this instrument is terminated, the effects of the assignment will be immediately interrupted, except for the possibility of any link resulting from indexing by search engines.
10.3 – Once all clauses of the image usage assignment have been complied with, the parties waive, among themselves, any moral, material and lost profit compensation rights against each other, for whatever reason, especially with regard to the content of this term.

11. About future and previous negotiations

11.1 – This instrument represents the final will of the parties, prevailing over any and all previous negotiations, adjustments or documents/contracts that are in disagreement with the provisions established herein.
11.2 – If there is any change to the clauses of this instrument, it will be the contractor's duty to communicate these changes to the contracting parties and they must accept the new clauses to maintain the same or opt for its termination.